FAQ page



FAQ page



Why can't I shop from evernew.com?

We are currently working on a beautiful new website to enhance your shopping experience with us. 

Where can I buy Ever New products from?

You can continue to shop our range through Nordstrom

Am I still able to process a return?

Yes, we are still processing returns as per our Returns Policy. You can raise your online return via our online returns portal here.

I just made an order, will it still be shipped?

Yes, any orders made before 9th June 2020 will still be processed and shipped as per normal. 

Can I change or cancel my order?

Once an order has been placed and payment has been confirmed the order cannot be changed or cancelled.

You may return an order once it has been received by following our returns process. For further information and conditions please refer to our Returns Policy.

How can I track my order?

Once your order has shipped, you will receive an email confirmation of your shipping details which will include a tracking number. 

If you have an account with Ever New, you will be able to view the status of your online order when you log into your account. 

How long will it take to receive my order?

Ever New delivers within the United States from our dispatch center in New Jersey using UPS delivery services. 

We will endeavor to ship orders placed before 4pm EST the same business day. Orders placed after 4pm EST will be shipping the next business day. Please note that there may be a shipping delay during sale or promotional periods. 

For more shipping information, click here

What is your returns policy?

For change of mind purchases, we can provide a refund to your original payment method, provided that:

  • You complete the online returns process details here.
  • You return them item(s) to our Online dispatch center.
  • You return the item(s) within 30 days (inclusive) from the date of delivery.
  • You return the item(s) in original, unworn and saleable condition with all original tags and labels attached and in any original packaging.
  • We will not accept a return that has been;
    • Worn
    • Washed
    • Damaged
    • Used
    • Altered
    • Returned without attached tags

All returns are subject to evaluation by Ever New. 

Please allow up to 5 business days for a refund to be processed and a further two billing cycles for your credit to appear on your statement. You will be notified via email when you return has been processed.

Please note, original shipping charges are non-refundable, unless the item(s) return is faulty or not as ordered. 

How can I contact Ever New?

For any further information regarding our website, order status or deliveries, please email our customer service team on: 

customerservice@evernew.com

 

Updated June, 2020.